Mediation and arbitration can’t be solely focused on the outcome. The process leading to the resolution of a dispute is an essential foundation for achieving a resolution that is accepted by the parties involved.

From the establishment of terms of engagement, through all steps of discussion, dialogue, and calling of evidence, all parties need to be seen as respected, essential, and as appropriate, heard.

Arbitration awards need to be founded in a thoughtful and comprehensive analysis with consideration of all circumstances leading up to the issuance of the Award.

…only then can an outcome be viewed with any measure of success.